Shipping Policy

Shipping Policy

At PicSilly Store, we're committed to making your shopping experience as smooth as possible—from the moment you place your order to the moment it reaches your doorstep.

Every order is carefully processed, packed, and shipped with the same attention to detail that goes into designing our apparel.

Shipping Coverage

We currently deliver across India.

At this time, we do not offer international shipping. As we continue to grow, we look forward to bringing PicSilly Store to customers around the world.

Order Processing

Orders are typically processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working business day.

During new product launches, festive seasons, or sale events, processing times may be slightly longer than usual. If that happens, we'll keep you informed every step of the way.

Why does it take so long? Because good things take time.

Estimated Delivery Time

Once your order has been dispatched, you can expect delivery within:

  • Metro Cities: 5–8 Business Days

  • Other Cities & Towns: 8–10 Business Days

  • Remote & Rural Areas: 10–12 Business Days

Delivery timelines are estimates and may occasionally vary due to weather conditions, courier network delays, public holidays, or other unforeseen circumstances beyond our control.

Shipping Charges

Shipping is absolutely FREE on all orders across India.

No minimum order value.

No hidden charges.

Order Tracking

As soon as your order is dispatched, we'll send you a confirmation via email or SMS along with your tracking details.

You can use the tracking link to monitor your shipment in real time.

If you haven't received your tracking details within 48 hours of dispatch, please get in touch with us and we'll be happy to help.

Delivery Attempts

Our courier partners will make up to three delivery attempts before returning your package.

To ensure a successful delivery, please make sure:

  • Your shipping address is complete and accurate.

  • Your contact number is active and reachable.

  • Someone is available to receive the package during delivery.

If an order is returned due to an incorrect address, repeated failed delivery attempts, or refusal to accept the shipment, additional shipping charges may apply for reshipping.

Damaged, Lost or Missing Orders

Every order is packed with care before it leaves our warehouse.

If your package arrives damaged, please contact us within 48 hours of delivery and share clear photographs of:

  • The outer packaging

  • The shipping label

  • The damaged product

Our team will review the issue and work towards the quickest possible resolution.

If your package is lost during transit, we'll coordinate with our courier partner to locate it and, where applicable, arrange a replacement or an appropriate resolution.

Please note that PicSilly Store cannot be held responsible for packages reported as successfully delivered by the courier but later lost or stolen.

Order Changes & Cancellations

Need to make a change?

You can request an order modification, shipping address update, or cancellation before your order has been dispatched.

Once your order has been shipped, we're unable to cancel or modify it.

If you need assistance, please contact us as soon as possible.

Need Help?

If you have any questions about shipping, delivery, or your order, we're always happy to help.

Email: info@picsilly.store

Phone: +91 89290 04047

Thank you for choosing PicSilly Store.

We appreciate every order you place with us and are committed to delivering every piece with the care, quality, and attention it deserves.

Different By Choice.